About Us Withycombe Fair is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@withycombefair.co.uk. Our Customer Service number is 01643 706355 . Mr or Mrs Bradshaw will deal with your complaint. Calls are at the normal rate. We try to deal with any complaints in a fair, confidential and effective way. We will acknowledge any complaint within 5 working days. We will keep the customer informed of the progress and how the complaint will be resolved. We welcome any feedback from you the customer.
Our Privacy Policy is at the end of this page and if you have any questions/comments about privacy you should email Mr or Mrs Bradshaw on info@withycombefair.co.uk.
Making A Purchase THERE IS NO MINIMUM ORDER. Postage is £3.75 Making a purchase could not be easier. Just browse our catalogue Click on any items you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Make Payment" and you will be asked for a few details that we need to be able to satisfy the order. The Information given at the time of ordering is stored to enable the order to be fulfilled. The only other time we would use the information is to contact you by e-mail should we have any particular promotions or Sales. Please e-mail us if you don't want this information to be e-mailed to you. We accept VISA, MASTERCARD, SWITCH OR DELTA. To make a Purchase using a cheque, Money Order or Postal Order or any other method, email or phone us giving us the details. Back ordered items aare not charged until they are shipped. You may send your credit card details via 'phone, post or over the Internet. Please note our Privacy Policy at the end of this page.
Shipping And Handling Postage and Packing for the UK is £3.75.
Post and packing for outside the UK is displayed at checkout.
Delivery Schedule We aim to dispatch your order the same day or the next day, providing items are in stock. If there is a problem we will ring or e-mail you.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges There is no VAT charged.
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction.
Cancellation Rights The customer has the right to cancel their order within 7 working days after the date of receipt. The customer will be asked to pay the cost of postage and monies will be returned within 30 days. Returns must be made within 7 days. The goods must be in saleable condition and the customer must pay the postage for the return.
Reaching Us If you need to reach us, please email us on info@withycombefair.co.uk , alternatively, you can call on +44 (0) 1643 706355 write to us at Withycombe Fair, 1 Kilbury, Northfield Road, Minehead, Somerset, TA24 5QQ
Privacy Policy We only use the information we collect about you lawfully in accordance with the Data Protection Act 1998. We do this for 2 reasons:1) to process your order, 2) to provide the best service. We will not email you in the future without your consent. We will give you the chance to refuse marketing email from us or another trader in the future. The information we need includes- Your Name, Address, Phone Number, Email Address and Credit/Debit card details. We will never collect sensitive information about you without your explicit consent. The information we collect will be accurate and up to date. You can email us to check this information. If you find any inaccuracies we will delete or correct it immediately. Personal information will be held securely in accordance with our internal security Policy and the law. If we intend to transfer your information outside the EEA we would always get your consent first. We may use technology to track pattern behaviour of Site Visitors. This can include using a 'cookie' which would be stored on your browser. Most browsers can be modified to prevent this. Information collected can be used to identify you unless you modify your browser settings.
Returns PolicyPlease phone 01643 706355 if you need to return an item. Goods must be in the same condition they arrived and the same packaging. They must also be returned within 7 days. Postage will not be refunded
Remittance Terms We accept Visa, Mastercard, Switch and Delta payments via this Website. If you wish to make a purchase and pay by Cheque, Money Order, Postal Order or any other method, then e-mail us giving the details and we will contact you by return.